Veteran Friendly

The NHS is here to support your health and wellbeing and keep you mentally and physically well. It is also here to help you get better when you are ill and, when you cannot fully recover, to stay as well as you can until the end of your life. This means that you can expect the following from our practice:

• We will ask all patients if they have served in the UK Armed Forces (as a regular or reservist). If you have, we will note this in your medical record, with your permission.
• Where relevant to your health, we may ask you to share details of your time in service to help asses the best support and treatment for you.
• The information you share will be kept confidential and we will always speak to you before sharing this with other services you may be referred to.
• You can make an appointment to see our clinical lead for veteran’s health. This person has a comprehensive understanding of the Armed Forces, health conditions linked to service, and the dedicated support you can access.
• The NHS has a duty to support the health commitments of the Armed Forces Covenant. This means that you will get priority treatment for any medical condition which has been caused by your service, subject to the clinical needs of other patients.
• We will let you know what choices are available for your care and treatment and help you to make informed decisions on what to do.
• Where appropriate and with your consent, we can refer you to dedicated veterans health services. If you need to be seen by another service, we will let them know you’re a veteran and make sure they have an understanding of your health and wellbeing needs, so you don’t have to keep repeating your ‘personal story’.
• We can give advice and support to your loved ones who may be affected by your health conditions.
• We will investigate any issues and complaints that you may have about your care. If you have any questions about the services we offer, please speak to one of the practice team.

To find out more, please speak to our practice manager or one of our GPs or nurses.

How to get the most from your GP:

• It is important to always be registered with a GP, rather than wait until you need treatment. If you move to a different area, you will need to reregister with a local practice each time. Details of local practices can be found on the NHS website at www.nhs.uk.
• If you’ve recently left the UK Armed Forces, it is important to give your GP the paperwork that your military medical centre gave you, including any medical records. This will help to make sure your military health record transfers to your NHS health record. This will also give your GP information on your health and ensure that any ongoing care and treatment is continued.
• Regardless of when you left the military, tell your GP that you’ve served in the UK Armed Forces. This will help your GP to better understand any military related health conditions you may have and ensure you are referred, where appropriate, to dedicated services for veterans. This includes specialist mental and physical health services Op COURAGE: The Veterans Mental Health and Wellbeing Service and Op RESTORE: The Veterans Physical Health and Wellbeing Service .When using these services, you will be able to speak to people who: understand the Armed Forces and military life, are either from the Armed Forces community or highly experienced in working with serving personnel, reservists, veterans and their families, will work with you to make sure you get the right type of specialist care, support, and treatment, work closely with a range of organisations and charities, including military charities, to support your wider health and wellbeing needs.
• With your agreement, it cansometimes be helpful for your doctorto refer you to Armed Forcescharities, such as SSAFA, the RoyalBritish Legion, Combat Stress orHelp for Heroes. They can often offersignificant help and support, even ifthey do not all deliver healthcare.
• You may be worried aboutsharing information about your timein the Armed Forces. Please note thatthe NHS is bound by aconfidentiality code of practice toensure GPs, nurses and other peopleworking within the NHS deliver aconfidential service bound by law.

For more information, speak to your GP or visit the NHS website at www.nhs.uk/armedforceshealth