Patient Communications Policy

The Practice will endeavour to communicate effectively with patients to ensure they are aware of Practice services and know how to access these services.

General communications with all patients will take the form of a Practice leaflet (available on request from reception), posters, our electronic information board situated within the Practice waiting room, and our website.

Individual patient communications will take the form of face-to-face contact, telephone contact or written communications. In order to ensure that these forms of communication can take place effectively, patients are asked to inform reception if they change their name, address or telephone numbers as soon as possible. The form to change your contact details and/or address can be found here.

It should also be noted that messages will not be left routinely on answer phone systems in order to protect patient confidentiality. Written communications will have the Practice’s return address on the envelope to enable the return of correspondence without the need for a third-party to open the letter.