Zero Tolerance to Violence – Policy

The Practice takes it very seriously if a member of staff is treated in an abusive or violent way.

The Practice supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place.

Our Practice staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:

  • Using bad language or swearing at practice staff

  • Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving

  • Verbal abuse towards the staff in any form including verbally insulting the staff

  • Racial abuse and sexual harassment will not be tolerated within this practice

  • Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot

  • Causing damage or stealing from the Practice’s premises, staff or patients

  • Obtaining drugs and or medical services fraudulently​

STOP ABUSE. We’re here to help you, not be abused.

The NHS Black Country Integrated Care Board (ICB) and its wider partners are asking local people to respect the dedicated health and care staff, emergency services staff and keyworkers who care for them, to tackle threats of violence, harassment or abuse against the staff.

During these times, we know it can be stressful and we understand anxieties many people are facing and the impact on your wellbeing.

So, health and care staff, emergency services staff and keyworkers are working hard to keep everyone safe and provide you with the support you need. It is only fair that they deserve to be able to come into work without the fear of harassment, or violence.

They are there to help you, not be abused, so please treat them with respect and care for them.

We ask you to treat your GPs and their staff courteously at all times.​

Zero Tolerance champion: Charlotte Jones